Devialet offers its customers (the “Customer”) the chance to experience the Phantom Premier range, the Phantom Reactor range and the Devialet Gemini range at home and if not satisfied, the right to return the Product for a full refund within the first fourteen (14) days following:
The date of purchase in a physical store and upon proof of purchase;
The date of receipt of the Product in the case of an online order at www.devialet.com (the “Website”)
The 14 Day Trial Period applies to any of the products in the Phantom Premier range, the Phantom Reactor and the Devialet Gemini range (the « Product »).
1/ Purchase one or more Products(s) on our Website or from a Devialet retail store
2/ Are you not satisfied with our Product? If you purchased your Product from our Website or from a Devialet retail store, contact us within the 14 Day Trial Period and we will arrange the return of that Product.
3/ If you purchased your Product from one of our participating authorized dealers, then please request their terms and conditions for the applicable withdrawal period. The 14 Day Trial Period does not apply to purchases made at the following retailers: Amazon and FNAC.
4/ Once the Product has been received and evaluated by our teams, and provided that the Product purchased comply with the requirements of the 14 Day Trial Period mentioned below, a full refund will be processed to the Customer within fourteen (14) days from the receipt of the Product.
Devialet only accepts returns in the territories to which it sells to through its Website and its retail stores. The list of eligible countries is subject to change by Devialet.
The Product and its original packaging, including the box, the box cover and the dust bag, must be returned in their original state. Devialet and its authorized dealers reserve the right to refuse or reduce the reimbursement in the event of non-compliance with these requirements. For assistance with the Product packaging, please contact Devialet’s customer service.
The Customer is solely responsible for any shipping fees, custom duties and miscellaneous taxes for the return of a Product transported outside the Customer’s country of domicile. All fees for a Product return to Devialet shall be borne by the Customer in the event where the Customer places the order from a country where he is not domiciled or in the event where the Customer purchases the Product in one country but transports the Product to another country which is not the country of original purchase. Such returns must initially be made by informing Devialet’s customer service who will inform the Customer on how to do a proper return. All returns by the Customer are to be made with an accredited shipper that provides a tracking number. The Customer is solely responsible for ensuring that the Product arrives safely at Devialet’s return center.
The 14 Day Trial Period only applies to a single Product at the time of purchase. Notwithstanding the provisions of any general or special law to the contrary, the 14 Day Trial Period may only be applied to one purchase occasion per customer and may not be extended or unfairly repeated, independent of the quantity or range of the Product purchased.
If you purchased your Product from our online store or from one of our Devialet stores:
- For claims, please contact Devialet via its main website at http://help.devialet.com
Address: Devialet – Customer Service – 35 rue la Boétie, 75008 Paris
If you purchased your Product from a Devialet authorized dealer:
- For claims, please contact directly Devialet’s authorized dealer from where the purchase of the Product was made.
Devialet reserves the right to, at any time, and at its sole discretion make any modification to this offer or/and suspend it, with no obligation to justify its decision and no liability resulting from such modification or/and suspension. In the event of a suspension of the 14 Day Trial Period, Devialet will communicate the expiration date of the 14 Day Trial Period. The right of withdrawal will comply with applicable regulations and the general terms and conditions of sale.
Last update: 9 October 2020