Devialet media

DevialetFree trial policy.

14-day free trial policy (extended 30-day during end of the year period)

Devialet offers you the chance to experience all of Devialet’s products and accessories (the “Product(s)”) at home and if not satisfied, the right to return the Product for a full refund within the first fourteen (14) days following:

The date of purchase in a physical store and upon proof of purchase;

The date of receipt of the Product in the case of an online order at www.devialet.com (the “Website”);

The 14-day trial period (the “Trial Period”) applies to any of the Products (except Devialet Care).

How to use of the Trial Period?

1/ Purchase one or more Products(s) on our Website or from a Devialet retail store

2/ Not satisfied with our Product? If you purchased your Product from our Website or from a Devialet retail store, contact Devialet’s customer service within the Trial Period and we will arrange under certain conditions, the return of that Product.

3/ If you purchased your Product from one of our participating authorized dealers, then please request their terms and conditions for the applicable withdrawal period. The Trial Period does not apply to purchases made at our authorized dealers.

4/ Once the Product has been received and evaluated by our teams, and provided that the Product purchased comply with the requirements of the Trial Period mentioned below, a full refund of the price of the Product will be processed to you, through the same payment method used for the initial purchase, within fourteen (14) days from the receipt of the Product.

Requirements for a return and full refund during the Trial Period:

Devialet only accepts returns in the territories to which it sells to through its Website and its retail stores. The list of eligible countries is subject to change by Devialet.

The Product and its original packaging, including the box, the box cover and the dust bag, must be returned in their original state. Devialet and its participating authorized dealers reserve the right to refuse or reduce the reimbursement in the event of non-compliance with these requirements. For assistance with the Product packaging, please contact Devialet’s customer service via the section Support of the Website.

All fees for a Product return (shipping fees, custom duties and miscellaneous taxes) to Devialet’s return center shall be borne by the customer in the event where the customer places the order from a country where he is not domiciled or in the event where the customer purchases the Product in one country but transports the Product to another country which is not the country of original purchase. Such returns must initially be made by informing Devialet’s customer service who will inform the customer on how to do a proper return. All returns by the customer are to be made with an accredited shipper that provides a tracking number. The customer is solely responsible for ensuring that the Product arrives safely at Devialet’s return center.

The Trial Period only applies to a single Product at the time of purchase. Notwithstanding the provisions of any general or special law to the contrary, the Trial Period may only be applied to one purchase occasion per customer and may not be extended or unfairly repeated, independent of the quantity the Product purchased.

If you purchased your Product from our online store or from one of our Devialet retail stores:
- For claims, please contact Devialet via its main website at Help Center or at the following address: Devialet – Customer Service – 35 rue la Boétie, 75008 Paris

If you purchased your Product from a Devialet participating authorized dealer:
- For claims, please contact directly Devialet’s participating authorized dealer from where the purchase of the Product was made.

Last update: 13 December 2022

30-DAY EXTENDED RETURN POLICY

Exceptionally, during the end of the year period, for any purchases made between the 25 November and until 31 December, the return of the Product for a full refund is possible during the thirty (30) days following:

The date of purchase in a physical store and upon proof of purchase;

The date of receipt of the Product in the case of an online order on the Website;

The 30-day extended return policy applies to any of the Products (except Devialet Care).

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