Devialet Shopping Help

Shopping Help We care about your shopping experience

Shipping

Devialet ships internationally with UPS. To ensure rapid and ultra-safe delivery, whatever the address.

Orders are managed by UPS and will be available to ship 48h maximum after you place your order. Delivery available Monday to Friday. Your package will require a signature from you or someone you know. If you’re unavailable to sign for your parcel, your UPS carrier will leave you a notice. A second delivery attempt will be made the next day, or you’ll be informed of the nearest pickup point. UPS My Choice account holders can schedule custom delivery options (time, place, address).

Frequent questions

Devialet Shopping Help

Choose how you pay. With absolute security.

Whatever your location, we accept a variety of payment methods including Visa, Mastercard, American Express, PayPal and wire transfers. For certain regions, local payment types are available such as Klarna in Germany or iDeal in the Netherlands. Payment is 100% secure thanks to our global encryption solution, Adyen. Feel free to reach out to our teams should you require our assistance with payment requests.

Frequent questions

Devialet Shopping Help

Take Phantom for a ride. No strings attached. For 14 days.

Hear for yourself just how unique Phantom is. Experience the best sound in the world live in your home. No strings attached. Whether you purchase Phantom Premier or Phantom Reactor, you reserve the right to return your products to us at any time within 14 days of purchase or delivery. Once we’ve received your goods, we’ll provide you with a full refund.

Read the Terms and Conditions.

Road-test our accessories. For 14 days.

Get a feel for your ideal audio setup by sampling Phantom accessories at home. Road-test our Treepod, Tree, White Tree, Gecko, Cocoon and Remote. Hassle-free. You’re welcome to return them to us at any point within 14 days of purchase or delivery. Once we’ve received your goods, we’ll provide you with a full refund.

Read the Terms and Conditions.

Frequent questions

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3 months of lossless, CD-quality music. Free and unlimited.

The best sound systems in the world demand only the very best music files. That’s why whenever you order Phantom, you’ll receive a three-month TIDAL subscription. With our compliments. Enjoy free and unlimited access to lossless, CD-quality music and choose from over 46 million titles and 195 000 music videos. TIDAL offers advertisement-free, high-fidelity streaming with extensive curated editorial expertise. Experience artists at their finest.

Frequent questions

Devialet Shopping Help

Terms of trial period.

14 DAY PHANTOM PREMIER AND PHANTOM REACTOR FREE TRIAL POLICY

Devialet offers its customers (the “Customer”) the chance to experience the Phantom Premier range and Phantom Reactor at home and if not satisfied, the right to return the Product for a full refund within the first fourteen (14) days following:

• The date of purchase in a physical store and upon proof of purchase;

• The date of receipt of the Product in the case of an online order at www.devialet.com (the “Website”)

Phantom Premier’s and Phantom Reactor’s Free Trial (the 14 Day Free Trial Period) applies to any of the products in the Phantom Premier range and to the Phantom Reactor (the « Product »).

How to take advantage of the 14 Day Free Trial Period?

1. Purchase one or more Products(s) on our Website, from a Devialet retail store or from one of our participating authorized dealers.

2. Are you not satisfied with our Product? If you purchased your Product from our Website or from a Devialet retail store, contact us within the 14 Day Free Trial Period and we will arrange the return of that Product. 

3. If you purchased your Product from one of our participating authorized dealers, simply return your Product to the original place of purchase within the 14 Day Free Trial Period for a full refund. The 14 Day Free Trial Period does not apply to purchases made at the following retailers: Amazon and FNAC. Please consult your place of purchase for further information on whether your Product is covered by the 14 Day Free Trial Period.

4. Once the Product has been received and evaluated by our teams or by our authorized dealers, and provided that the Product purchased comply with the requirements of the 14 Day Free Trial Period mentioned below, a full refund will be processed to the Customer within fourteen (14) days from the receipt of the Product.

Requirements for a return and full refund during the 14 Day Free Trial Period:

Devialet only accepts returns in the territories to which it sells to through its Website, its retail stores and its authorized dealers. The list of eligible countries is subject to change by Devialet. 

The Product and its original packaging, including the box, the box cover and the dust bag, must be returned in their original state. Devialet and its authorized dealers reserve the right to refuse or reduce the reimbursement in the event of non-compliance with these requirements. For assistance with the Product packaging, please contact Devialet’s customer service. 

The Customer is solely responsible for any shipping fees, custom duties and miscellaneous taxes for the return of a Product transported outside the Customer’s country of domicile. All fees for a Product return to Devialet shall be borne by the Customer in the event where the Customer places the order from a country where he is not domiciled or in the event where the Customer purchases the Product in one country but transports the Product to another country which is not the country of original purchase. Such returns must initially be made by informing Devialet’s customer service who will inform the Customer on how to do a proper return. All returns by the Customer are to be made with an accredited shipper that provides a tracking number. The Customer is solely responsible for ensuring that the Product arrives safely at Devialet’s return center.  

The 14 Day Free Trial Period only applies to a single Product at the time of purchase.  Notwithstanding the provisions of any general or special law to the contrary, the 14 Day Free Trial Period may only be applied to one purchase occasion per customer and may not be extended or unfairly repeated, independent of the quantity or range of the Product purchased. 

Who can I contact for help?

If you purchased your Product from our online store or from one of our Devialet stores:

- For claims, please contact Devialet via its main website at http://help.devialet.com

Address: Devialet – Customer Service – 6 rue Ménars, 75002 Paris, France.

If you purchased your Product from a Devialet authorized dealer:

- For claims, please contact directly Devialet’s authorized dealer from where the purchase of the Product was made.

Additional information

Devialet reserves the right to, at any time, and at its sole discretion make any modification to this offer or/and suspend it, with no obligation to justify its decision and no liability resulting from such modification or/and suspension. In the event of a suspension of the 14 Day Free Trial Period, Devialet will communicate the expiration date of the 14 Day Free Trial Period. The right of withdrawal will comply with applicable regulations and the general terms and conditions of sale.

Last update: 4 October 2018