Devialet Shopping Help

Shopping Help We care about your shopping experience

Shipping

Devialet ships internationally with UPS. To ensure rapid and ultra-safe delivery, whatever the address.

Orders are managed by UPS and will be available to ship 48h maximum after you place your order. Delivery available Monday to Friday. Your package will require a signature from you or someone you know. If you’re unavailable to sign for your parcel, your UPS carrier will leave you a notice. A second delivery attempt will be made the next day, or you’ll be informed of the nearest pickup point. UPS My Choice account holders can schedule custom delivery options (time, place, address).

Frequent questions

Devialet Shopping Help

Choose how you pay. With absolute security.

Whatever your location, we accept a variety of payment methods including Visa, Mastercard, American Express, PayPal and wire transfers. For certain regions, local payment types are available such as Klarna in Germany or iDeal in the Netherlands. Payment is 100% secure thanks to our global encryption solution, Adyen. Feel free to reach out to our teams should you require our assistance with payment requests.

Frequent questions

Devialet Shopping Help

Take Phantom for a ride. No strings attached. For 45 days.

Hear for yourself just how unique Phantom is. Experience the best sound in the world live in your home. No strings attached. Whether you purchase Phantom, Silver Phantom, Gold Phantom or Dialog, you reserve the right to return your products to us at any time within 45 days of purchase or delivery. Once we’ve received your goods, we’ll provide you with a full refund.

Read the Terms and Conditions.

Road-test our accessories. For 15 days.

Get a feel for your ideal audio setup by sampling Phantom accessories at home. Road-test our Treepod, Tree, White Tree, Gecko, Cocoon and Remote. Hassle-free. You’re welcome to return them to us at any point within 15 days of purchase or delivery. Once we’ve received your goods, we’ll provide you with a full refund.

Read the Terms and Conditions.

Frequent questions

Devialet Shopping Help

3 months of lossless, CD-quality music. Free and unlimited.

The best sound systems in the world demand only the very best music files. That’s why whenever you order Phantom, you’ll receive a three-month TIDAL subscription. With our compliments. Enjoy free and unlimited access to lossless, CD-quality music and choose from over 46 million titles and 195 000 music videos. TIDAL offers advertisement-free, high-fidelity streaming with extensive curated editorial expertise. Experience artists at their finest.

Frequent questions

Devialet Shopping Help

Terms of trial period.

How to benefit from the 45 Day Free Trial or 15 Day Free Trial period (the "Trial Period")

1/ Purchase one or more Product(s)* from our online store, from one of our Devialet stores or from one of our participating Devialet Authorized Retailers.

2/ Are you not satisfied with our Products? If you purchased your Product(s) from our online store or from one of our Devialet stores, contact us within the Trial period and we will arrange the return of that Product. If you purchased your Product from one of our participating Devialet Authorized Retailers, simply return your Product(s) to the original place of purchase within the Trial period for a full refund. The Trial period does not apply to purchases made at the following retailers: Amazon, FNAC and Apple. Please consult your place of purchase for further information on whether your Product is covered by the Trial period.

3/ Once the Product(s) has been received and evaluated by our teams or by our Authorized Retailer, and provided that the Product(s) purchased comply with the requirements of the Trial period mentioned below, a full refund will be processed to the customer within thirty (30) days.

Requirements for a return and full refund during the Trial period : The Product and its original packaging, including the box, the box cover and the dust bag, must be returned in their original state. Devialet and its Authorized Retailer(s) reserve the right to refuse or reduce the reimbursement in the event of non-compliance with these requirements. For assistance with the Product packaging, please contact Support at Devialet’s main website.

Additional Information:

The right to return a purchased Phantom, Silver Phantom or Gold Phantom for a full refund applies only when a return is made within the first forty-five (45) days following:

-The date of purchase in a physical store and upon proof of purchase;

-The date of receipt of the Product in the case of an online order at www.devialet.com

The right to return Tree, White Tree, Cocoon®, Treepod, Gecko©, Remote or Dialog® for a full refund applies only when a return is made within fifteen (15) days following:

-The date of purchase in a physical store and upon proof of purchase;

-The date of receipt of the Product in the case of an online order at www.devialet.com

The Trial period only applies to a single Product* at the time of purchase. The Trial period may only be applied to one purchase occasion per customer and may not be repeated, independent of the quantity or variety of the Product(s) ordered.

*Phantom’s Risk-Free Trial (the 45 Day Free Trial period) applies to any of the products in the Phantom range; Phantom, Silver Phantom, Gold Phantom (the « Product ») and its accessories but only if such accessories are purchased at the same purchase occasion as a Phantom product the Product. If the accessories are purchased at another occasion then the right of withdrawal of fifteen (15) days apply.

The 15 Day Free Trial period for Accessories (the 15 Day Free Trial period) apply to the Treepod, Tree, White Tree, Gecko®, Cocoon®, Remote and Dialog®.

Who can I contact for help?

Who can I contact for help?

- If you purchased your Product from our online store or from one of our Devialet stores: for claims, please contact Devialet via its main website at http://help.devialet.com Address: Devialet – Customer Service – 6 rue Ménars, 75002 Paris, France.

- If you purchased your Product from a Devialet Authorized Retailer: for claims, please contact directly the Devialet Retailer from where the purchase of the Product(s) was made.

Additional information

Devialet reserves the right to, at any time, and at its sole discretion make any modification to this offer or/and suspend it, with no obligation to justify its decision and no liability resulting from such modification or/and suspension. In the event of a suspension of the 45 Day Free Trial period, or the 15 Day Free Trial period, Devialet will communicate the expiration date of said offer 45 Day Free Trial period. The right of withdrawal will comply with the applicable regulations and the general terms and conditions of sale.

Last update: 1 June 2017"