Exchange procedure of your Phantom II.
(concerns 77 products only)
During a periodic quality audit in the manufacturing plant of our Phantom II, one of our suppliers did not find the traceability of an important quality control operation on a limited number of our products. Unfortunately, your Phantom II, if its serial number is listed below, must be returned to us.
The quality control operation, which we cannot guarantee, protects our products from malfunctions in rare but possible circumstances. Therefore, in order to avoid any future inconvenience, we kindly ask you to return your Phantom II which will be replaced with a new product.
We will associate the new replacement product(s) with the Devialet Care service (in the countries where we sell it only), which notably includes a 5-year warranty extension. In order to proceed with this exchange, please fill out the form by clicking on the link below.Fill in the form
The quality control operation, which we cannot guarantee, protects our products from malfunctions in rare but possible circumstances. Therefore, in order to avoid any future inconvenience, we kindly ask you to return your Phantom II which will be replaced with a new product.
We will associate the new replacement product(s) with the Devialet Care service (in the countries where we sell it only), which notably includes a 5-year warranty extension. In order to proceed with this exchange, please fill out the form by clicking on the link below.Fill in the form
How to send back my product?
Fill in the form
List of the serial numbers concerned.
France
P13X00230TQ03
P13X00235TQ03
P13X00238TQ03
P13X00248TQ03
P13X00251TQ03
P13X00253TQ03
P13X00254TQ03
P13X00255TQ03
P13X00261TQ03
P13X00263TQ03
P13X00266TQ03
P13X00271TQ03
P13X00282TQ03
P13X00283TQ03
P13X00284TQ03
P13X00290TQ03
P13X00295TQ03
P13X01475P001
P13X01476P001
P13X01477P001
P13X01479P001
P19X00306TQ02
P19X00394TQ02
P21X00371TQ02
P24X00287P001
P28X00762P001
P38X00438P001
P13X00191TQ03
P13X00228TQ03
P13X00229TQ03
P13X01160P001
P13X01487P001
P13X01459P001
P18X00634M601
P19X00019TQ03
P25X00082TQ02
P15X00132P001
P15X00156P001
P28X01172TQ07
P29X00907TQ07
P13X00213TQ03
P15X00154P001
P15X00131P001
P19X00140TQ02
Chine
P19X00371TQ02
P24X00286P001
P28X00404TQ02
P28X00405TQ02
P28X00406TQ02
P28X00420TQ02
P13X01486P001
P13X01488P001
P19X00363TQ02
P19X00294TQ02
P19X00357TQ02
Hong-Kong
P19X00144TQ02
P28X00289TQ07
P28X00303TQ07
P28X00313TQ07
P28X00314TQ07
P28X00319TQ07
P13X00268TQ03
Corée du Sud
P15X00533TQ02
P18X00629M601
P18X00633M601
P18X00635M601
USA
P13X00193TQ03
P13X00201TQ03
P13X00203TQ03
United Kingdom
P13X00202TQ03
P13X00250TQ03
Vietnam
P13X00200TQ03
Emirats Arabes Unis
P13X01490P001
Thaïlande
P28X00219TQ07
Singapour
P13X00195TQ03
Irlande
P13X00205TQ03
Chypre
P13X00209TQ03
P13X00230TQ03
P13X00235TQ03
P13X00238TQ03
P13X00248TQ03
P13X00251TQ03
P13X00253TQ03
P13X00254TQ03
P13X00255TQ03
P13X00261TQ03
P13X00263TQ03
P13X00266TQ03
P13X00271TQ03
P13X00282TQ03
P13X00283TQ03
P13X00284TQ03
P13X00290TQ03
P13X00295TQ03
P13X01475P001
P13X01476P001
P13X01477P001
P13X01479P001
P19X00306TQ02
P19X00394TQ02
P21X00371TQ02
P24X00287P001
P28X00762P001
P38X00438P001
P13X00191TQ03
P13X00228TQ03
P13X00229TQ03
P13X01160P001
P13X01487P001
P13X01459P001
P18X00634M601
P19X00019TQ03
P25X00082TQ02
P15X00132P001
P15X00156P001
P28X01172TQ07
P29X00907TQ07
P13X00213TQ03
P15X00154P001
P15X00131P001
P19X00140TQ02
Chine
P19X00371TQ02
P24X00286P001
P28X00404TQ02
P28X00405TQ02
P28X00406TQ02
P28X00420TQ02
P13X01486P001
P13X01488P001
P19X00363TQ02
P19X00294TQ02
P19X00357TQ02
Hong-Kong
P19X00144TQ02
P28X00289TQ07
P28X00303TQ07
P28X00313TQ07
P28X00314TQ07
P28X00319TQ07
P13X00268TQ03
Corée du Sud
P15X00533TQ02
P18X00629M601
P18X00633M601
P18X00635M601
USA
P13X00193TQ03
P13X00201TQ03
P13X00203TQ03
United Kingdom
P13X00202TQ03
P13X00250TQ03
Vietnam
P13X00200TQ03
Emirats Arabes Unis
P13X01490P001
Thaïlande
P28X00219TQ07
Singapour
P13X00195TQ03
Irlande
P13X00205TQ03
Chypre
P13X00209TQ03
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